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Privacy PolicyYES Solar takes your privacy seriously. The following policy outlines how personal information will be used, managed and protected by YES Solar. As this policy may be updated from time to time, YES Solar recommends that individuals check this policy regularly. YES Solar is required by law to comply with the provisions of the Privacy Act 1988 incorporating the National Privacy Principles in dealing with its customers. What does this Privacy Policy coverThis Privacy Policy provides details as to YES Solar's treatment of personal information that YES Solar collects, including how and why we collect information, and the way in which we use and disclose that information. This Privacy Policy does not detail, nor does it relate to the practices of any companies or legal entities that are not within YES Solar's ownership or control. Information collection and useYES Solar collects personal information when it is commercially reasonable and practicable to do so. This collection can take place directly from individuals (for example, when an individual directly provides information to YES Solar via the telephone, via the Internet, makes enquires, requests or purchases products or services, or within commercial documents, such as contracts). Information may also be collected from time to time through third parties, including but not limited to YES Solar's business partners, from authorised information brokers, or from other publicly available sources of information, such as telephone directories. YES Solar may also collect personal information through competitions or trade promotions conducted by YES Solar and/or its business partners, or by other such methods. YES Solar may also conduct outbound telemarketing, and these calls may be monitored for quality control and training purposes and YES Solar may also collect personal information during these calls. YES Solar does not willingly conduct outbound telemarketing calls to numbers listed on the "Do Not Call Register". YES Solar does not automatically collect personal information when individuals only access and browse YES Solar's website. However, YES Solar does collect personal information when individuals register on the website or when individuals use certain products or services on the website. When individuals register on YES Solar website, they will be asked to provide their name, e-mail address, and some other personal information. Once individuals have registered with YES Solar in this way and/or they sign in to receive YES Solar's products or services, their personal information will be retained by YES Solar. YES Solar automatically receives and records information on its server logs from individual Internet browsers, including the Internet Protocol address (IP address) of those accessing its website. IP addresses identify individual computers, but do not contain any other personal information. YES Solar uses the personal information it collects for reasonable business purposes including without limitation to store and process the information, to provide relevant services and products, to attend to your enquires, and to administer and manage those services and products and to achieve and maintain a high level of service. YES Solar may also use the personal information for promotional and marketing purposes, including to inform individuals of other services or products which YES Solar considers may be of interest to those individuals, unless the individual has expressly contacted YES Solar and requested not to be contacted for such purposes, which may result in the individual being unable to receive special offers that may become available from time to time. YES Solar may also use personal information for statistical, research and analytical purposes, including to assist in the technical administration of its website, to conduct internal administration and operations, to develop new products and services, or for other customer support purposes. For any of the above, YES Solar may contact an individual by electronic or any other means. How is the Information StoredPersonal information, whether in hard or soft form, is only accessible by personnel authorised by YES Solar. It is either destroyed or returned to its source if it is no longer needed; otherwise it is stored securely by YES Solar. Information sharing and disclosureYES Solar will not sell or disclose personal information of an individual to any third party outside of YES Solar without first obtaining the consent of the individual or as set out in this policy. YES Solar may disclose personal information about an individual to a third party if:
Access by an individual to their personal informationYES Solar is committed to allowing individuals to ascertain whether YES Solar holds personal information relating to them, and if so, the nature of that information, and the individual's entitlement to gain access to the information. If any individual would like to request access to their personal information, they must request in writing, and send the request to "YES Solar General Manager, 1-3 Meridian Place, Norwest Business Park, BELLA VISTA, NSW, 2153". YES Solar will make appropriate amendments if necessary (whether by way of corrections, deletions or additions) to ensure that any personal information is accurate, relevant, up to date and complete. SecurityIf individuals communicate with YES Solar by e-mail or via the Internet, individuals should be aware that the security of e-mail and messages sent via the Internet is not certain. By sending sensitive or confidential e-mail or Internet messages or other information which is not encrypted, individuals accept the risk of uncertainty in regards to confidentiality, which is through no fault of YES Solar. Our Use of Log FilesWhen you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information. Our Use of CookiesCookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter and if you followed a link to reach us. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password. Your Feedback is Always WelcomeWe welcome your comments and questions about our privacy policy - or anything else you might want to talk about. If something goes wrongIf you believe that your personal information has been accessed or used inappropriately, or has been collected or used in contravention of this policy, please contact YES Solar General Manager in writing, at 1-3 Meridian Place, Norwest Business Park, BELLA VISTA, NSW, 2153. |
YES Solar specialises in the supply of solar photovoltaic systems to many national distributors. All installers of our systems are CEC accredited and our panels are IEC 61215 accredited and designed with the best technology available. YES Solar is committed to helping Australians reduce their greenhouse gas emissions and fight global warming.
